Triage is an iPhone app for busy people who struggle to stay on top of their email. Triage doesn’t try to replace your desktop email client. It lets you use your downtime to quickly remove the noise and stress.
I’ll be honest, when I first heard about this app I thought it was a bit silly, but I’ve always thought “Triage” would be a perfect name for a lightweight email “client” and so I had to give it a shot.
I think the overriding goal here is to reduce to one the number of gestures needed to process certain email messages. With that goal in mind then, it’s odd that “archive” and “delete” are mutually-exclusive options–flicking down always “keeps” the message in your inbox (and removes it from Triage), and flicking up can be one of either “delete”, “archive”, or “mark as read”.
Of those three options, I’m using “delete”, because it makes the most sense for me, but, in the case where it’s a message I want to archive and take no other action (e.g., a receipt from Amazon), I’m left to flick down to “keep” it, which means once I jump into my actual email client I’ll need to process it again (to archive it).
Flicking left-to-right, or right-to-left do nothing. Why not? One or both of these gestures should be tied to the actions just mentioned. Imagine this: flick up = archive, flick down = keep in inbox, flick left-to-right = mark as read, and flick right-to-left = delete. Perfect.
Triage is a neat idea, and a lot of fun (and a guilt-free way to create yet another barrier between me and my inbox ;), but it could stand to gain a few more configuration options. Minimalism is a feature, until it isn’t.