Your error != a bug in my software

October 30, 2006

As anyone who has ever e-mailed me asking for help knows, I always respond and try to help as much as I can. So please, if after I've e-mailed you back asking a few questions about your implementation of something I've written, do not, before answering my questions, publicly pronounce that my software has a bug. Not only is this foolish, it's just plain wrong.1

Be courteous and use common sense.

  1. I'm obviously not implying that I always write bug-free code (no one does), but in this instance the problem was definitely not a bug (unless, of course, there was a bug in this particular user's eye that affected his ability to read the documentation).   

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